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Planet 7 Casino Reviews Who is Planet 7 Casino? VideoPlanet 7 casino online
Do NOT use them. They have refused to pay me my withdrawal for six months now!! Do NOT use!! The payout time at Planet 7 SUCKS. It takes forever.
But if you follow the fine print and jump through all the hoops with giving them I. They WILL pay you eventually.
It may take 3 months or longer… but they do pay. The ONLY reason I play with them is because I win with them. Everything else about them sucks.
You also have to read the bonus rules and STICK TO THEM. Another tip: the company that IS Planet 7 is also: Planet7 — Royal Ace — Silver Oak — Grand Fortune — Slot Madness — Captain Jack — Slots Garden — and Raging Bull.
Planet 7 and planet 7iz certainly look like the same casino. I have had nothing but trouble with P7oz.
They are an unscrupulous casino and you should reconsider your rating of them. I feel so powerless to do anything about this dishonest casino.
Planet 7 sucks. I did withdrawal from them on August 16th. I waited over a month for them to deny me.. Saying i used multi free chips which isnt true..
Who can i talk to about this cause i have proof they lying. They are absolutely not fair and honest and they do not pay out, I deposited a few times, and finally won some money, I wanted to cash out and I submitted them photocopies of all my most sensitive documents and identifying information, Credit cards, and a signed paper they asked for, after waiting 2 weeks they did not email me back like they said they would within 5 business days and when I used my reference number to check the status via live chat, they said my casino access is revoked and account closed, I asked for a further explanation and was booted off the live chat and the website.
Do not send them your sensitive documents, I made a huge mistake by believing this was a legit website. The website state it will pay by wire in 7 to 10 days.
STAY AWAY FROM THESE CRUCKS, THEY ARE TIREIBLE, YOU WONT GET PAID!!!!!! THIS IS A VERY BAD CASINO AND BE CAREFUL OF ALL THEIR OTHER SISTER CASINOS, THEY ARE ALSO AS BAD AS THIS PLANET 7.
Planet 7 Casino Review. Device Compability:. Key Information. Website — Planet7Casino. Hit and Misses. Range of deposit options Excellent slot games Regular promotions US players welcomed Play bonuses only Withdrawals could be quicker.
Payment Method. Who Can Play. Accepted players include those from the following: United States Netherlands United Kingdom.
United States of America Missouri Maryland New York Kentucky. What deposit methods are accepted? Are there any limitations?
Slot Games Classic and video slot games have been the popular choice at land-based casinos for decades. Video Poker Video poker games are the second largest selection at this casino.
Specialty Games If you prefer to just have fun with specialty games, then you will find a small selection of those as well at Planet 7.
What casino software is used at this site? What company verifies the games for fairness? This player's withdrawal had been delayed without an explanation or a reason for a long time.
There is no update available but the complaint remains unsolved. Casino responded that they would look into this complaint but there wasn't a second reply from the casino.
Based on this we couldn't be sure how it ended, whether player had been verified or his claim had been rejected. Show 2 similiar complaints with 99 black points in total 2 for this casino.
Delayed payment, but aproved by the casino representative. Casino representative responded with the approval of documents and payment, player didn't confirm whether he got paid.
Player complained that his withdrawal request was rejected. He didn't understand why because he sent to the casino the same documents for verification that he was always sending to other similar casinos and the documents were always accepted.
Then the casino told him they could send the money transfer to his bank account but they kept changing the information about the expected time frame.
No reaction from the casino, no more update since then. This complaint is consistent with this players' customs within this group. He got paid in previous complaints Raging Bull casino after the usual delay.
Confirmed payment by the casino, but still delayed. Payment aproved, but not delivered in timely manner, there was no confirmation as to when it was received by the player.
Black points: 74 2 for this casino. Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.
Black points: 30 1 for this casino. Casino asked for a phone verification, the next day they asked for it again. Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Black points: 18 1 for this casino. Account linked to ex-wife household, winnings canceled. Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member.
The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site.
However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply. Show 2 similiar complaints with 48 black points in total 2 for this casino.
Black points: 2 for this casino. Player didn't receive payment, but he was not from a targetted country. Player was listed as playing from UK, and as such he couldn't play with any free money bonus.
Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Complaints on related Prism Casino Unspecified weak relation. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them.
From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint. Therefore, it remained unresolved.
The player's payout was approved but he still didn't receive it. Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.
The player's payment was extremely delayed while the casino stopped communicating with them. Extremely delayed multiple withdrawal requests. Likely paid.
The player had a few delayed withdrawal requests when the casino responded to her complaint. They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved.
Black points: 19 1 for this casino. Delayed payment to the player from the USA and the casino used the payment processor as an excuse.
In this case, the casino was in touch with the player and communicated the whole time, regarding this payment. We consider this delayed payment most likely paid.
The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.
Show 4 similiar complaints with black points in total 3 for this casino. The casino took the player's winnings and closed her account without an explanation.
The player, Fungirl, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account.
There is no further update on this case since the casino never responded to her complaint. The player was accused of breaking the bonus rules.
The casino tried to contact them via phone to resolve the issue but wasn't able to do so. The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.
The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.
The casino then tried to resolve the complaint but they were not able to contact the player via phone. There is no further update available ever since.
Complaints on related Wild Vegas Casino Unspecified weak relation. The player was waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.
Another complaint about having had to wait for a payment for 60 days. The casino responded and the payment was approved, the player would get the payment soon.
After this, we didn't hear from the player about confirming that he had received it. We consider this payment likely to have been paid. Player's self-exclusion request was ignored.
The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service.
The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then.
Complaints on related Slots of Vegas Casino Unspecified weak relation. Black points: 14 for this casino. Extremely long withdrawal process while the case had been under the investigation.
Later on, they were informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.
Black points: 8 for this casino. Player requested two withdrawals that became delayed and later on, lost.
The casino representative promised someone would look into this problem. The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer.
They both became delayed and later on, lost. The casino representative told the player someone would look into the case but ever since then, no update was provided to them.
Extremely long withdrawal process without a relevant reason. After the player contacted the customer support, they told them to wait a few more days.
When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened.
The payment never came and the case remains unresolved. Extremely long withdrawal process even though the account was already verified.
The player requested a withdrawal and the account was verified. The casino used the same rhetoric that they were missing the documents.
The player said they sent them five times already and became angry because of the way that the casino responded. There is no final answer whether the player received the payment or not and the case is still unresolved.
Extremely delayed withdrawal process due to an unknown reason. The player requested a withdrawal but it was delayed due to an unknown reason.
There's no further information available on whether the player received her winnings or not. The complaint remained unsolved. Show 4 similiar complaints with black points in total 21 for this casino.
The player received a bigger half of the amount requested but waited a long time for the rest of the money. The player requested three payment withdrawals.
The player hoped to receive the rest of the winnings, too. There is no update on this case. Extremely long and misleading withdrawal process.
The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check.
The player still didn't receive it. They still haven't received the payment and this case is still unresolved.
The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.
They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method.
The player was unable to do that as they had no access to such a bank. The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours.
We consider this likely paid. Extremely long withdrawal process due to repeated requests of document for verification. When the player contacted the support team, he received different excuses every time.
Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again. So he sent them for the sixth time and the finance team representative told him that he should receive his check that week.
He would receive them in six payment installments. Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The support team emailed with the player back and forth about the documents for verification being received and then not being received.
There is no further response from the casino but we believe that the winnings were likely paid. After a long withdrawal process, the player received smaller half of his payout.
He has been waiting to receive the rest of the money. The player, Stuart, requested five withdrawals. The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK.
The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid. The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings.
The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived.
No other update is available and the complaint remains unresolved. Show 7 similiar complaints with black points in total 7 for this casino.
The account was closed and the payment was put on hold due to the account being audited. Later on, when she tried to log into her account, it was blocked.
After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved.
There is no further information on this case. Black points: 85 2 for this casino. Player's funds were confiscated due to accusations of playing with mixed funds.
Black points: 31 1 for this casino. Player was accused of accepting and playing with more than one bonus. The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses.
No update is available ever since. Show 2 similiar complaints with black points in total 3 for this casino. Black points: 3 1 for this casino. The player from Switzerland is struggling to withdraw his bonus winnings.
Complaints on related Cool Cat Casino Unspecified weak relation. Black points: 21 for this casino.
Player's account got closed and their winnings were confiscated. After the player requested withdrawal, their account got closed without an explanation from the casino.
After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive.
The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one.
She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected.
The casino sent Michelle an email about her receiving the last withdrawal in a few days. There is no update on whether Michelle did or didn't receive her second withdrawal.
Extremely delayed payments and some of them were paid in a different amount than expected. The casino, later on, contacted the player and informed them that the next and last payment should've arrived soon.
However, they received the previous payment with the delay, this one was likely to be paid with delay as well.
There is no further update about this case. Extremely long withdrawal process of multiple payments and so far only one of them was received.
The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too. There is no update if the player received the rest of the winning.
Delayed payout process where the player received all checks she requested but never confirmed if they cleared or not. The player had 3 pending withdrawals in check form and they were all delayed.
Later on, the player confirmed that she received all three checks but she never confirmed that they cleared. We believe that the player received her money at last.
Very long withdrawal process where the player received three of their four payments. The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go.
After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification.
Later on, the player received three out of the four payments and waited for the last one to arrive. We believe that the winning was likely paid.
Delayed payment for over two months and the documents were sent for verification for about 10 times. The player, Lynda from the UK, requested two withdrawals.
She received an email from the casino that stated since she lived in the U. When she asked what did the Manager Approval mean, she received no answer.
Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived.
The player waited way too long for the payments to process and didn't agree about the extra charges for fees and chargebacks. Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts.
Rita strongly disagreed and couldn't understand why would she be charged some fees again. There is no new information about this case.
The player was very frustrated due to an extremely long withdrawal process of his winning that was split into payment installments. The player, Mr.
The player was not excited about that information because he believed that the whole process would take way too long, about nine months.
Bossman did receive his first payment so we highly believe that he did receive the rest of his money.
Dianne has waited for her winnings for over a month. The casino informed her that the payout process takes up to 20 business days.
She contacted the casino about an update on the processing but they were not helpful at all. When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days.
We believe that the payment was received at last. Show 8 similiar complaints with black points in total 7 for this casino. After the player received the check she was unable to cash it out with any bank she had tried.
After the player finally received her check, she tried to cash it out at three banks, but neither one would've accepted the check. She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her.
The check would have expired soon and there is no response from the casino still. Player's account was closed and their winnings confiscated due to chargeback.
The casino decided to pay them back only the deposits. The casino decided to return player's deposits but it would take some time before the player would receive them all.
No other details are available ever since. The player fulfilled all wagering requirements, requested a withdrawal, and still didn't receive the payment for over a month.
After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around.
The casino never reacted to this case and it remains unresolved. After the requested withdrawal, the player asked the support team member to provide her with a tracking number and they refused to do so.
Later on, she was told that the check would arrive soon. The casino responded to the complaint and then they stopped.
No more details are available after that. Show 3 similiar complaints with black points in total 4 for this casino. The casino promised a refund to the player but later on, they just sent a partial amount of it and closed their account.
The player's bank contacted them with an alert of charges on his bank card. The player hit the jackpot and casino refused to pay their winning due to the abuse of the bonus.
In this case, the player did not provide enough information about his complaint. The player, Robert, was denied his withdrawal due to the bonus terms and conditions being breached.
He also wasn't very polite towards the casino's representative, which was really unethical of him. Later on, he did apologize to the casino's representative but that didn't change the fact that he was denied of the winnings.
Complaints on related Yebo Casino Unspecified weak relation. Black points: 45 for this casino. The player was accused of being an abusive player.
The player received two-thirds of his winning but when he wanted to get the rest of it, he was accused of being an abusive player not only at this casino but many more.
The player said that he also lost a few times so he couldn't understand how he could have been an abusive player.
No further information is available at this moment and the case remains unresolved. Disputed amount: R32, bonus money.
Black points: 22 for this casino. The player was denied his winning due to a bonus abuse. Antoniomx requested a withdrawal but it was denied due to a bonus abuse.
The casino responded to the complaint and said it was already settled with Antonio via phone call. There is no further information about this complaint available.
Disputed amount: R12, bonus money. Complaints on related Ruby Slots Casino Unspecified weak relation. After the player decided to withdraw some of his winnings, his account was locked.
When he tried to log in later his account was locked. After submitting a complaint about his declined withdrawal and a question about why was his account locked Ruby Slots representative answered and promised to bring some light into this case.
Unfortunately, that was the last message from the representative and what truly happened, in this case, is a mystery. Black points: 7 for this casino.
After the player won and tried to withdraw the money, her account was locked and audited for more than 30 days.
We don't know what happened in this case but the player was blamed for an irregular bonus play and her account got suspended for 30 days.
Thirty days later, her account was still locked, nobody answered her why or what was the result of the audit. Black points: 58 1 for this casino.
The player lost her winnings due to mixed funds. The player won some money and in the order to withdraw it, she needed to make a deposit. While depositing, she received a bonus of 25 free spins and accepted it.
Once she did that, she had lost her previous winnings due to mixed funds and her requested withdrawal got denied. When the mediator contacted the casino about this issue, they never responded to them and the complaint remained unresolved.
Black points: 43 1 for this casino. The casino paid the player three out of the 4 payouts and claimed it was the player who had canceled it.
Casino pointed out that it was the player who had canceled this withdrawal but they refused this statement and wanted their last payment to get sent.
Show 3 similiar complaints with black points in total 9 for this casino. The player gambled away some of her winnings.
During 6 months, she had troubles a few times and after the casino had payout most of her winnings, she decided to gamble the rest of the money.
Delayed payout. The player won an unknown amount of money which was divided into three withdrawals. He didn't get any response from the casino by email nor after he started to complain.
They just simply ignored him and didn't pay him. VIP player waited too long for his withdrawals. The player from the United States was hoping that his withdrawal would come faster because he was a VIP player.
Planet 7 Casino is also one of the older online casinos still open to USA players for real money. Planet7 has an active license and is based in Cyprus, a hub for a number of online gaming companies.
There are several free spin offers at Planet 7 Casino, starting with an exclusive 25 free spins on the action-packed Lucha Libre 2 online slot.
You can claim this bonus by clicking here , and make sure that you use the promo code: LIBRE Planet 7 online casino provides players with the chance to play all of its casino games completely for free, thanks to its no deposit free chip bonus.
A 30x playthrough requirement applies to this specific promotion. On an ongoing basis, players can take advantage of a number promotions, which seems to be a main focus at this casino.
All of the promotions at Planet 7 Casino offer some impressive match bonuses. There are always at least have a dozen promotions to give you reason to sign up.
One of the best bonuses available at Planet 7 Casinos is the New Game Bonus. On top of all this, there is only a 5x playthrough requirement.
Players should remember that bonus codes are required for every promotion that you take part in at Planet 7 Casino.
The wagering requirements at Planet 7 Casino can be somewhat difficult to understand, as there are different bonus rules for each promotion.
It was just left up to me to make a deposit and see for myself how much they would match. That being said, some of the Planet 7 Casino wagering requirements are excellent and much lower than other online casinos.
They never do. They do not respond to any emails. Jeanette commented: 15 Apr Worse casino ever I won I withdraw then they cancel my withdraw saying that is not payable.
I ask if they could credit my account with the winning they said no it has been cancel. Dont waste your money there go to lucky red they do actually pay out what you win.
ROBERT SNYDER commented: 29 Mar There is no chance of ever being paid. That is not my primary concern. My concern is that I sent them all of the personal identity requested multiple times.
Why would they not be selling this on the black market? It's clearly a criminal enterprise. Kimberly j foster commented: 12 Mar I have played and and won lots of cash from this casino over the years.
They have always had payouts in Now 10 business days in approval process they state 7 to 10 another 10 business days in finance they state 7 to 10 , then sent to third party processor for payout after that, and I have always recieved the funds within 3 to 5 business days.
One time it did take 11 days to recieve. However this time on Feb. Was told it was sent to processor on 22nd of Feb. Been told there were delays with that batch, and to wait a few more days that was before March 4th.
STILL Waiting! I have been calling everyday talking to different vip reps and they just say finance tells them to tell players to be patient and their funds will arrive shortly.
They dont give numbers to talk with finance, or where its being sent from or what the processors name is. Really getting concerned on this payout.
I am about ready to send some money but your bad review gives me reason to pause. Darn, I like playing on their site but I want my money when I win.
I appreciate your input and I will probably play real money at another casino. Would you recommend any? Thanks so Much for the review!!
All The Best, Jim. Jaxon Oyler commented: 1 Feb I just wrote out a lengthy comment and I lost it so anyway this is just a short comment for now just to warn you and make you aware that this site is not legit I was given the run around I felt like I was lied to and mistrested.
I will write a more extensive comment later, here and tother sites or even apps such as FB to warn others of this terrible, dishonest and manipulative site.
My email address should be attached. Yeah please stay away from this place this site because they're very dishonest and they do have a lot of r negative eviews which if I would have known prior to signing up I definitely wouldn't of knowing I what I know now.
Again don't waste your time or money.. Then payment stopped. NEVER PLAY THIS SITE OR ANY OF THEIR OTHER SITES!!!!!!! Total scam!!!!!!!!!!!!!!!!!!
I am getting a fraction of my original deposit that I legit won on. PLease avoid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cesar commented: 21 Jan Has anyone here has been asked by Planet 7 casino to verify their info through the software called hooyu.
I am trying to collect my winnings but this seems a little concerning to me. Havent received all forms sent 4 times and more verification than they needed.
They won't return my emails, they don't return or answer my calls and the online chat keeps bullshitting me saying we will escalate your request.
Very very disgusted with them. Upset gambler commented: 26 Nov They have the slowest payout ever, when I asked why are the payouts so slow, when I can get payouts from other casinos in a few days 7 days tops.
Planter 7 told me the other casinos must be doing something illegal, they cant even lie properly. I would not waist my time with planet 7, it's all good until you want to them to send you YOUR money.
I gave them a few times and it has always been very frustrating, Im done. I still play with them frequently but haven't been able to win too much since.
They do like to take their time when you do win and I end up losing my winnings while I wait for all the "requirements" for withdrawals. I am hoping as they get through growing pains their payouts will get faster.
I requested a withdrawal last week and they asked me to verify my identity through a website called "hooyu". Unfortunately I recently moved and didn't get my drivers licensed switched to my new address yet so they didn't approve me.
I do love their games more than any other company I have played. Thanks for your reviews. Are there any sites you have found to be more legit?
Thank you, Kim M. Nikkitta Horton commented: 22 Oct The toll free number that this casino gives you is not a working number. Dano commented: 20 Oct They do not payout.
Beware of this site. Lesson learned,,. Rhonda Lockwood commented: 16 Oct i have send all my documents that was required in and not received my money yet is this a scam?
David fujiyama commented: 24 Sep These guys are crooks. I won requested my max withdrawl sent my documents and all of a sudden for no reason and no explanation close my account.
Then they delay everything.